Route and update out-of-hours tickets to regional team
Route and update out-of-hours tickets to regional team
Your off-hours support tickets carry old tags and wrong routing, so Monday triage lacks ownership context. Retag and route them into the regional queue so agents start Monday ready.
Overview
Off‑hours tickets can sit with stale tags and unclear ownership, turning Monday into a triage slog; this scheduled flow retags and requeues them into the regional support queue so agents start with clear ownership. That reduces time spent hunting tickets and ensures follow-ups are ready before Monday morning.