Route after-hours tickets to on-call with push alerts

When new service tickets arrive after hours without a routed alert, responders lack context and SLAs can slip. Send targeted push alerts to on-call staff so tickets are triaged the same day.

Overview

When after-hours tickets meet your escalation criteria, automatically route them to the current on-call responder with context so they can act immediately. That means faster triage and fewer SLA breaches, with responders alerted within minutes.