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Return support task to queue when client re-engages

Return support task to queue when client re-engages

Your at-risk client tickets sit stalled in the queue when re-engagements aren't routed, delaying triage and renewals. Return the support task to your board so agents follow up same day.

Return support task to queue when client re-engages

Overview

When an at-risk customer recontacts you, the clock for retention starts immediately. This flow returns the related task to the support board so agents regain context and respond the same day, reducing missed follow-ups before SLA windows lapse.

Return support task to queue when client re-engages