Respond to low-rated business profile reviews by location

Your public business profile reviews arrive without fast, consistent replies, leaving unhappy passengers unacknowledged. Get on-brand replies posted and issues routed for same-day handling.

Overview

Unanswered public reviews quickly erode local trust and create extra inbound workload for your CX team. This workflow posts on-brand replies to low-rated reviews within 30 minutes and flags items for same-day follow-up, keeping reputation intact and issues resolved faster.