Reset broker lead counters weekly in routing table
Reset broker lead counters weekly in routing table
Your routing table can contain empty broker codes that skew lead tallies and delay assignments. Coordinators will have accurate tallies ahead of the week.
Overview
Stale broker tallies create assignment friction and force manual cleanup each week; this scheduled reset clears empty routing codes and zeros counters automatically. Routing coordinators will start the week with accurate tallies, reducing Monday triage and misassignment.