Requeue stalled support actions to pending status hourly
Requeue stalled support actions to pending status hourly
Your scheduled support tasks sit stuck in processing, blocking retry attempts and delaying customer callbacks. It resets them to pending so retries run and callbacks proceed within the hour.
Overview
Stalled retry records lead to delayed callbacks and extra manual work for support teams. This hourly flow resets those records to pending so retries happen automatically and support ops can avoid manual chasing before the next shift.