Reply to webhook chat and update CRM record
Reply to webhook chat and update CRM record
Your chatbot messages reach you but replies aren't recorded in the CRM, leaving agents without context. Get automated bot replies and a logged update so agents can follow up the same day.
Overview
Unlogged bot replies break agent context and slow follow-up. This flow posts bot responses and updates conversation status in your CRM so agents see the latest reply and can act the same day.