Reply to new public reviews and notify staff

Your public reviews arrive without consistent replies, leaving prospects unsure about responsiveness. Automated replies and staff alerts ensure feedback is acknowledged and followed up the same day.

Overview

Unanswered reviews weaken local trust and leave patient outreach reactive; this workflow drafts and previews on-brand replies and alerts your patient relations staff so feedback is acknowledged within 90 minutes. Negatives are flagged for office manager follow-up so issues are triaged and acted on the same day.