Replace weekday user roster file in canonical folder
Replace weekday user roster file in canonical folder
Your exported user roster sits in the wrong folders, leaving agents without up-to-date account context. Keep the canonical roster updated automatically so agents have current data before their shifts.
Overview
Stale roster exports force agents to hunt for account context and slow first response. This flow replaces the canonical roster every weekday morning so agents and coordinators have accurate user data before their shifts, improving triage speed and reducing lookup friction.