Reopen stalled device tickets and route for recovery

Your device replacement tickets sit idle when deliveries don't ship for months, stalling customer delivery cases. The workflow reopens and annotates tickets so agents can escalate replacements same day.

Overview

When device replacements go unshipped for months, cases stall and customers escalate, creating operational drag. This flow reopens those tickets and attaches receipt context so support and operations can escalate replacements same day and close cases faster.