Reopen and tag tickets missing required time entries
Reopen and tag tickets missing required time entries
Your helpdesk tickets without time logs block accurate billing and delay SLA reconciliation. Tickets are reopened with a private note to prompt time entry so billing closes before the next billing run.
Overview
Unlogged time undermines billing accuracy and creates extra reconciliation work for service managers. This flow finds closed tickets without time, reopens and tags them, and inserts a private reminder so staff record hours before the next billing run.