Remove triage tag from tickets to resume workflow
Remove triage tag from tickets to resume workflow
Your triage queue holds tickets with a configured triage tag outside handling windows, causing noisy queues and delayed patient issue response. That returns tickets to active triage same day.
Overview
Triage tags left during off-hours create noisy queues and slow patient issue response. Clear a configured triage tag on a timed schedule so triage leads see only actionable tickets and patient issues get processed same day.