Remove support label and archive resolved ticket row
Remove support label and archive resolved ticket row
Your open-ticket rows and email labels diverge when cases close, forcing agents to triage stale threads and clutter queues. Keep threads untagged and remove rows so ops staff see the active queue.
Overview
Stale email labels and lingering ticket rows force agents into manual cleanup and slow response handoffs. This flow reconciles threads and removes the open-ticket row so operations staff maintain an accurate active queue within minutes.