Remove paid tag and add unpaid tag for canceled subscribers
Remove paid tag and add unpaid tag for canceled subscribers
Canceled subscriptions can leave subscribers tagged as paid, causing campaigns and billing lists to include former customers. Keep segments accurate for campaign managers and billing within minutes.
Overview
When subscriptions cancel, your email lists can keep treating ex-paying customers like active ones, leading to mistargeted campaigns and billing confusion. This workflow updates subscriber tags instantly on cancellation so campaign managers and billing staff work from accurate segments within minutes.