Remove failed payment contacts from reminders, queue calls
Remove failed payment contacts from reminders, queue calls
Failed payments leave customers in reminder sequences and cause duplicate notices. Billing can act because contacts are unenrolled and queued for phone outreach same day.
Overview
Failed payments can trigger a flood of duplicate reminders that frustrate customers and waste staff time. This flow removes those contacts from reminder runs and routes them to phone outreach, enabling billing to recover payments same day and stopping redundant messages.