Remove configured backend tag from incoming support tickets

Your support tickets retain a configured backend tag after integrations, causing misrouted issues and delayed triage for engineers. Agents get correctly routed tickets so SLAs stay intact in minutes.

Overview

External integrations often leave a legacy specialist tag that misroutes tickets and slows your small support team's triage. This flow removes that configured backend tag automatically so agents see correctly routed issues and triage finishes within minutes, protecting SLA performance.