Record team reaction response times into tracking sheet

Your reaction acknowledgements aren't recorded, so support response times remain unclear and handoffs stall. The workflow logs reaction events into a central sheet so coordinators can review latency same day.

Overview

If you can’t measure how quickly incidents are acknowledged, SLAs and handoffs suffer. This flow captures reaction-based acknowledgements into a central response sheet and surfaces message-to-reaction latency, giving engineering managers and support coordinators the visibility to act within hours or the same day.