Push contact updates from inbound messages to CRM
Push contact updates from inbound messages to CRM
Your customer replies sit in message threads, leaving campaign managers without context or owner. It logs reply status and last message so marketing ops can route follow-up same day.
Overview
When customers reply by message, their contact records should show the latest reply and a response flag so campaign managers know who to follow up with. This flow removes manual lookup and records replies within minutes so marketing ops can route follow-up the same day.