Prompt account teams to update inactive support tickets
Prompt account teams to update inactive support tickets
Your support tickets go inactive without updates, leaving account managers blind to status and risking SLA breaches. The prompt ensures teams request updates so tickets are actioned before SLA windows.
Overview
When tickets sit idle, account teams lose customer context and SLAs are at risk. This flow posts an internal inactivity prompt directly on the ticket so account and success teams get a clear nudge and can respond within minutes, reducing SLA exposure.