Project managers never miss customer texts in regional inbox

Project managers miss customer texts in the regional messaging inbox, causing SLA breaches and frustrated customers. This sends email alerts of each message to staffing so coordinators triage quickly.

Overview

Missed inbound texts cause SLA breaches and customer frustration; project managers need reliable routing. This workflow guarantees staffing receives every customer message by email, enabling quicker triage and dramatically reducing missed follow-ups.

Notable Features

Forward messages to staffing email
Include sender phone and message
Flag urgent messages for triage