Product managers notify impacted customers after production fixes

Product managers face repeat tickets when production fixes aren't communicated, causing frustrated reporters. Automated emails notify affected customers after a release, prompting verification within minutes.

Overview

Uncommunicated production fixes create repeat tickets and frustrated reporters, putting product trust at risk. This workflow converts release updates into customer-facing emails and internal alerts so product managers close the loop and reporters verify fixes quickly. Customers report clearer confirmations and fewer repeated inquiries.

Notable Features

Extract reporter emails from issue fields
Send templated verification emails to reporters
Post internal release notification to Slack