Prevent missed check-ins for concierge and ops staff

Concierge and ops staff miss arrivals when check-ins are scattered, causing missed welcomes and handoffs. Channel alerts post on new check-ins so staff see arrivals and provide prompt member support.

Prevent missed check-ins for concierge and ops staff

Overview

Missed member arrivals create awkward handoffs and frustrate guests at the front desk. Route every new check-in into your concierge ops channel so staff see arrivals immediately and provide prompt member support, eliminating missed welcomes and manual follow-ups.

Notable Features

  • Send channel alerts on check-in
  • Include member name and time
  • Route arrivals to on-duty staff

Prevent missed check-ins for concierge and ops staff