Prevent missed check-ins for concierge and ops staff
Prevent missed check-ins for concierge and ops staff
Concierge and ops staff miss arrivals when check-ins are scattered, causing missed welcomes and handoffs. Channel alerts post on new check-ins so staff see arrivals and provide prompt member support.
Overview
Missed member arrivals create awkward handoffs and frustrate guests at the front desk. Route every new check-in into your concierge ops channel so staff see arrivals immediately and provide prompt member support, eliminating missed welcomes and manual follow-ups.
Notable Features
- Send channel alerts on check-in
- Include member name and time
- Route arrivals to on-duty staff