Prevent lost solutions by capturing closed support chats

Support agents lose fixes when closed conversations sit in inboxes, causing repeat tickets and SLA risk. Convert closed tickets into knowledge base entries so agents find answers and reduce repeats.

Overview

Support agents risk repeat tickets when answers vanish into closed threads. Converting closed conversations into searchable knowledge base entries closes that gap so agents find answers faster and reduce repeat inquiries. The result is fewer repeated tickets and clearer handoffs to content editors.

Notable Features

Create searchable knowledge base drafts
Attach original conversation context
Notify editors for review