Prevent incorrect billable time for IT directors and operations
Prevent incorrect billable time for IT directors and operations
IT directors see active timers persist when support tasks leave 'ON IT', creating billing errors. Stop agents' timers on status change so finance invoices correctly.
Overview
Directors risk misbilled clients when active timers keep running after tasks change status. This workflow stops each agent's timer when a support task leaves 'ON IT', turning timer hygiene into accurate billable records for finance. The result is fewer invoicing disputes and a clearer audit trail.
Notable Features
- Stop active timers on status change
- Check timer matches assigned task
- Log timer stops for billing