Post weekday morning availability update to team channel
Post weekday morning availability update to team channel
Your availability roster in a spreadsheet isn't visible to responders, causing unassigned tickets and delayed student support. Receive a weekday morning post so responders see coverage and act same day.
Overview
Start each support shift with a single source of truth for who is on duty. This scheduled message publishes the roster into a team channel so computing support staff and service owners see live coverage and can start triage before the day begins. It reduces morning confusion and gets tickets assigned faster.