Post one-day thread reminder for unresolved support tickets

Your channel messages for new support inquiries can go unanswered, leaving cases open and slowing resolution. Get a one-day thread reminder so agents update case status before the next workday.

Overview

Untracked inquiry threads leave tickets open and slow your SLA performance; ops needs a lightweight nudge to close the loop. This flow posts a one‑day thread reminder and halts when a closure notice appears, helping agents resolve tickets before the next workday.