Post new community topics to CX and community channels
Post new community topics to CX and community channels
New community topics arrive without handoff, so your moderators miss context and triage stalls. The workflow posts formatted alerts to CX channels so teams respond within minutes.
Overview
When community posts arrive without clear handoffs, moderators lose context and triage slows. This flow posts structured alerts into your CX and community channels so program coordinators and support ops receive context and can act on posts within minutes.