Post hourly shift change announcements to support channel
Post hourly shift change announcements to support channel
Your live chat shifts lack hourly announcements, leaving agents unsure of ownership and handovers. Get concise shift posts to your team channel so agents know owners and recent changes within the hour.
Overview
Reduce shift handover confusion and keep live chat coverage visible across regions. Hourly posts surface ownership and recent handovers so agents know who is on duty and any changes within the hour.