Post help reaction alerts to on-call support subteam

Your ticket threads lose visibility when vendors add help reactions, delaying triage and blocking owner assignment. You receive immediate subteam pings so vendor requests are triaged same day.

Overview

Vendor 'help' reactions can leave ticket threads without clear ownership; this workflow turns that quick signal into an immediate, visible subteam ping. It brings senior product support specialists and program coordinators eyes to the issue so vendor requests are triaged the same day.