Post external shared channel messages into your triage channel
Post external shared channel messages into your triage channel
Your external shared Slack messages about customers or partners are easy to miss, which delays triage and loses context. Repost them to your internal triage channel so your CSMs can act the same day.
Overview
External partner or customer posts in shared channels can slip past CSMs and delay responses. This flow funnels those posts into your internal triage channel so reps see them within minutes and can resolve issues the same day.