Post arrival status as private comment on ticket
Post arrival status as private comment on ticket
Your onsite arrival records sit in a table and don't reach ticket threads, leaving agents without ETA for triage. Add arrival notes to tickets so agents have context for faster resolution.
Overview
When arrival rows live separately from tickets, agents waste time chasing ETA and context. This flow posts private arrival notes directly to the ticket so agents see ETA and technician notes within minutes, enabling faster triage and same-day resolution.