Personal shoppers: send quick public replies to customers

Personal shoppers lose sales when tickets sit unanswered, causing abandoned carts. Chatbot posts contextual public replies so shoppers get an initial response and agents can prioritize follow-up.

Overview

Boutiques lose sales and shopper trust when initial inquiries go unanswered. This workflow posts chatbot-crafted public replies to new tickets so shoppers receive an immediate, contextual reply and agents can focus on high-value follow-up, preventing missed first contacts.

Notable Features

Post contextual public replies instantly
Prioritize tickets with agent tags
Record chatbot reply in ticket history