Pause sequence outreach when a contact replies by text

Inbound SMS replies can leave your outreach sequences sending duplicate messages and erasing conversational context for bookings. Pause sequences on inbound SMS so reps see replies and follow up within minutes.

Overview

When prospects or parents text back, continuing automated sequences can send jarring duplicate messages and destroy conversational context. Pausing sequences on reply hands the conversation to a rep so your team responds with accurate context and books or protects the lead within minutes.