Open support conversation from forwarded chat for agents
Open support conversation from forwarded chat for agents
Your forwarded chatbot sessions arrive without thread links, forcing agents to rebuild context. Gain a created support conversation plus a concise summary so agents can triage and reply within minutes.
Overview
Forwarded bot sessions often arrive without a linked thread, forcing agents to reconstruct context and delaying responses. This flow opens a support conversation and attaches a cleaned summary so agents can triage and reply within minutes.