Open monthly maintenance tickets on the first day
Open monthly maintenance tickets on the first day
Your platform upgrades often lack a tracked ticket, leaving account teams unaware of planned customer-facing work. It creates a support ticket so account managers can prepare communications same day.
Overview
Recurring platform work can slip when it isn't tracked, leaving account teams scrambling when customers notice changes. This creates a scheduled support ticket every month so account managers are informed and can prepare communications same day.