Notify your team when exception record receives response
Notify your team when exception record receives response
Exception records hide vendor replies in notes, leaving coordinators unaware and delaying fixes. It posts responses to your team channel so you can triage and resolve issues same day.
Overview
Vendor replies often sit buried in notes and coordinators miss critical updates, which risks SLA breaches. This flow pushes those replies into your team channel so program coordinators can triage and resolve exceptions the same day.