Notify your support team of unanswered community questions

You miss community questions with no reply, leaving customers unassisted and creating manual triage for support. It delivers a contextual team alert so managers can respond within 48 hours.

Overview

Unanswered community posts create unresolved customer friction and extra manual triage; this flow surfaces those posts directly into your team channel. Community managers receive context-rich alerts and can respond within 48 hours, reducing backlog and improving customer experience.