Notify teams instantly on incoming chatbot handoff requests
Notify teams instantly on incoming chatbot handoff requests
Your chatbot messages lack structured context, forcing agents to chase customer details. It sends enriched notifications to the right team channels so agents can respond same day.
Overview
Chatbot conversations often arrive without the context agents need, which slows triage and handoffs. This flow turns raw chat payloads into channel-directed, context-rich notifications so agents can take over and respond within minutes.