Notify teams about stale low-priority customer issues for triage
Notify teams about stale low-priority customer issues for triage
Your support backlog includes low-priority Customer Issue tickets older than six months that sit unreviewed and skew triage. You get team-targeted Slack notices so items are reviewed or closed before the next planning cycle.
Overview
Stale low-priority customer tickets quietly bloat your backlog and break triage visibility. This flow routes aged tickets directly to the right owners in Slack so issues are reviewed or closed ahead of the next planning cycle.