Notify team when an agent is idle in channel
Notify team when an agent is idle in channel
Your support agents going silent in active channels leave customers waiting and increase SLA breaches. Alerts let your leads reassign conversations and restore responsiveness within minutes.
Overview
When agents go quiet on live support channels, customer wait times and SLA risk rise fast. This flow posts immediate alerts to your monitored channel so leads can reassign conversations and restore responsiveness within minutes.