Notify team when a new customer channel opens

Your new customer channels often lack onboarding context, delaying handoffs and initial tasks. The flow alerts your team immediately so onboarding begins same day.

Overview

New customer channels are prime handoff moments — when they appear unnoticed, onboarding and triage stall. This flow surfaces each new customer channel into your team feed with context and a link, so coordinators can act within minutes and start work the same day.