Notify team of new social direct messages for webcare
Notify team of new social direct messages for webcare
Your social inbox DMs arrive untriaged, delaying community responses and campaign moderation. You receive timely alerts in your team channel so messages are handled same day.
Overview
Incoming social DMs often slip through during campaigns, leaving community managers without context and slowing responses. This flow routes every new DM into your webcare channel with a direct link and sender context so teams can act within minutes and keep engagement same day.