Notify team and send confirmation to complainant promptly

Your complaint form submissions arrive uncategorized in an inbox, causing slow handling and missed follow-ups. The flow sends internal alerts and a confirmation email so handlers can respond same day.

Overview

Incoming website complaints frequently sit uncategorized in an inbox and slow down resolution; that frustrates customers and stretches SLAs. This flow delivers an immediate internal alert and a confirmation email to the filer so handlers can triage and reply same day.