Notify support team of complaints from accepted borrowers
Notify support team of complaints from accepted borrowers
Your complaints sheet can show borrower issues without lender eligibility, leaving agents unable to prioritize. This sends qualifying complaints to support so reps can triage accepted borrowers quickly.
Overview
When complaints arrive without eligibility context, reps waste time triaging low-priority cases and partners risk missed escalations. This flow routes complaints tied to accepted offers directly to escalation owners, so support can act within minutes and protect partner relationships.