Notify support team about new unclaimed SMS tickets

Your SMS support messages tagged unclaimed sit unassigned, delaying replies and leaving customers unable to complete purchases. Alerts deliver message context so tickets are claimed and responded to same day.

Overview

Unclaimed SMS tickets create friction for retailers on your POS and slow down support resolution. This flow sends rich, actionable alerts to the support channel so agents can claim conversations and respond within SLA windows, improving customer experience same day.