Notify support staff of aged callbacks in queue

Your queued callback tasks can sit untriaged when agents go offline, delaying outreach and risking SLA breaches. Get immediate alerts so your coordinators can reassign or escalate same day.

Overview

When callback tasks sit idle because no agents are available, customer wait times and SLAs suffer; this flow turns queue updates into immediate, actionable alerts for support coordinators. Each alert also creates an audit row so teams can reassign or escalate within minutes.