Notify support squad about cases with over 15 exchanges

Your support spreadsheet can miss cases topping 15 message exchanges, leaving agents without context and delaying triage. The flow posts context-rich alerts so cases get prioritized same day.

Overview

Surface cases that exceed your exchange threshold so ops staff stop missing escalations and can act with full context. The flow delivers context-rich alerts within minutes of a sheet update, helping teams prioritize triage and avoid next-day backlog.