Notify support ops and HR when flagged conversations surface

Customer support ops miss flagged employee messages in busy inboxes, causing unresolved HR issues and poor candidate experience. It notifies support and HR owners so they can review or escalate.

Overview

Missed flagged conversations create unresolved HR issues and harm candidate experience. This workflow routes flagged employee messages to the right support ops and HR owners and creates follow-up tasks, ensuring faster review and zero missed follow-ups. Support ops report faster review cycles and fewer escalations.

Notable Features

Route flagged conversations to owners
Create follow-up tasks for agents
Enrich contact records before escalation