Notify support channel when issue status flips to waiting

Your issue records moving to support handoff leave reps unaware of triage needs and stall customer updates. Teams triage and respond within minutes, restoring timely customer updates.

Overview

When an issue moves into a support handoff state, teams often miss context and customers wait. This flow pushes contextual alerts into your support channel so engineers can triage and respond within minutes, reducing backlog and restoring timely updates.