Notify support channel of new customer conversation instantly
Notify support channel of new customer conversation instantly
When customer conversations open with no triage cue, your support queue stalls and context is lost. You get an immediate team alert so responses are prioritized within minutes.
Overview
Missed or invisible chats stall triage and extend response time. Route every new customer conversation into your team channel so triage leads and the co‑founder see issues in minutes and assign owners for first replies within SLA windows.